Returns & Exchanges

Thank you for shopping at The Wombat Guy Hobby Farm

We take pride in the quality of our products and want you to be completely satisfied with your purchase. If you find that you need to return an item, please review our Returns and Exchanges Policy below.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at wombats@thewombatguy.com.au

Time Frame: We offer exchanges within 30 days of receiving your order. You have 30 days after the date of receipt to initiate an exchange process.
Eligibility: Items must be in their original, unused condition.
We cannot accept any item that has been worn, washed, altered, or damaged.
Process: To initiate an exchange, please contact our customer service team at wombats@thewombatguy.com.au with your order number and details about the product you would like to exchange. We will provide you with instructions on how to return your items.
Shipping Costs for Exchanges: Customers are responsible for shipping costs to return the item to us. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be your responsibility and must be paid prior to sending the item back to us.
Availability of Replacement Item: Exchanges are subject to inventory availability. If the item you request is not available, we will contact you to discuss alternative options.

Non-returnable Items

Please note that we do not offer returns or exchanges for change-of-mind purchases. Our Returns and Exchanges Policy does not cover items purchased on sale or during promotional events.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact our customer service team immediately with your order number, the details of the issue, and a photo of the fault or damage. We will work with you to ensure a speedy resolution, which may include a replacement, exchange, or refund.

Contact Us

If you have any questions about your purchase or our Returns and Exchanges Policy, please contact our customer service team at wombats@thewombatguy.com.au

We value your business and want to ensure your satisfaction. Our team is dedicated to making your exchange process as smooth as possible.

Refunds

Refunds are only offered if the item is defective or damaged and an appropriate replacement is unavailable. All refunds will be processed to the original method of payment. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.